At jdimprints.com, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a return policy to address any concerns. Please review our return policy below to understand the process and requirements.

1. Return Eligibility

To be eligible for a return:

• The item must be unused, in the original condition, and in its original packaging.
• The return request must be initiated within 30 days from the date of delivery.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized products.
• Perishable goods.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@jdimprints.com or call us at 281-253-5980 to request a Return Merchandise Authorization (RMA) number.
2. Prepare Your Return: Pack the item securely in its original packaging, including any accessories, manuals, or documentation.
3. Ship the Return: Send the package to the address provided with your RMA number. Please use a trackable shipping service or purchase shipping insurance to ensure the item reaches us.

4. Return Shipping Costs

Unless the return is due to a mistake on our part or a defective item, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

5. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
• Exchanges: If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@jdimprints.com or 281-253-5980. We will work with you to resolve the issue and arrange for a replacement or refund.

7. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: info@jdimprints.com
• Phone: 281-253-5980
• Website: jdimprints.com

Thank you for shopping with jdimprints.com. We appreciate your business and look forward to serving you again.